Customer Support Executive, MNC, Chennai
Job Role: Customer Support Executive
Job Location: Chennai
Division/Department: Customer Support
Advansure Tech Private Limited is a leading fintech company dedicated to revolutionizing the way financial services are delivered. Our innovative solutions leverage cutting-edge technology to provide seamless experiences for individuals and businesses, empowering them to achieve their financial goals efficiently and securely.
Job Description:
Customer Support Executive for Educational Loan Support and Service, you will be the primary point of contact for customers seeking assistance with their educational loans. You will handle inquiries, resolve issues, and provide guidance regarding loan products and services. Your role will involve effective communication, problem-solving, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Interaction (Inbound & Outbound):
- Respond promptly to customer inquiries via phone, email, and chat regarding various loan products (Ex: School Fee Educational Loan for KG to12, Domestic Higher Studies, Overseas Educational Loan, and insurance).
- Conduct proactive outbound calls to generate leads, follow up with potential customers, and convert inquiries into applications.
- Provide accurate, comprehensive information on loan products, eligibility criteria, repayment options, interest rates, and terms.
Sales and Target Achievement:
- Achieve monthly and quarterly sales targets for loan disbursals and insurance product sales.
- Convert leads into successful loan applications by understanding customer needs and offering tailored financial solutions.
- Push for timely disbursal of loans by collaborating with bank and NBFC partners and following established protocols.
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Customer Assistance:
- Guide customers through loan application procedures, required documentation, and eligibility checks.
- Educate customers on loan repayment schedules, financial literacy, and loan-related policies in alignment with regulatory standards.
Issue Resolution:
- Address and resolve customer complaints, escalations, and concerns promptly and professionally.
- Adhere to fair practices and customer protection guidelines as mandated by RBI and NBFC regulatory authorities.
Documentation and Compliance:
- Maintain accurate and detailed records of customer interactions, applications, and transactions in CRM software.
- Ensure data confidentiality and security in accordance with RBI, NBFC, and organizational guidelines.
- Stay up to date with industry policies, RBI/NBFC guidelines, and best practices related to educational and personal lending.
Training and Development:
- Participate in regular training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills.
- Stay informed about loan products, policy changes, and compliance requirements.
Skills & Competencies Required:
- Strong communication and persuasive selling skills.
- Ability to handle high-volume inbound/outbound calls with a target-driven approach.
- Proficiency in loan processes, eligibility checks, and financial solutions.
- Problem-solving and conflict resolution abilities.
- Working knowledge of CRM tools and data management.
Qualifications:
- Any Bachelor’s degree.
- Minimum of 1-3 years of experience in Tele-sales/customer service/Customer Relationship within the financial services sector or any relevant industry.
- Prior experience in educational loans, personal loans, or insurance sales is preferred.
Preferred Language:
- English with Tamil / Telugu / Hindi / Kannada.
Also you can share your cv on mail to hirelybs@gmail.com
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