Job Description

Job Title
:

Technical
Support Associate

Company :

 24-7 Intouch

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mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:
minor-latin;color:#222222">As a Technical Support Associate, You Will…

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Troubleshoot
customers’ software application and/or hardware issues via  email, telephone, remote access, and
diagnostics.

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Collaborate with
customers and advise about technical issues. Answer questions regarding issues,
and make recommendations.

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Assemble, install
and troubleshoot computer hardware, laptops, and notebooks..

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Install, maintain,
and troubleshoot operating systems, and computer applications.

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Troubleshoot network
and connection issues related to internet, Intra-Net & VPN.

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Manage customer
expectations regarding estimated response times

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Go the extra mile to
engage with customers, solving their issues and ensuring satisfaction.

mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:
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mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:
minor-latin;color:#222222">As a Technical Support Associate, You Have…

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">A minimum of 6
months of experience of Technical Support with international customers

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Fluency in spoken
English

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Excellent judgment
skills to be able to properly evaluate situations and immediately provide
effective solutions.

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">The ability to learn
new skills and quickly absorb and interpret new information, products, and
features from the perspective of the customer

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Excellent
communication skills and high emotional intelligence

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Excellent Problem
Solving and Customer Service Skills

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Personal interest in
consumer electronics and IT related products and services

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Strong analytical
& Interpersonal skills

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mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:
minor-latin;color:#222222">Benefits of working as a Technical Support
Associate:

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">An attractive
compensation package with performance-based incentives

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Incredible learning
and growth opportunities

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Outstanding rewards
and recognition program & employee engagement activities

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Free Food and
Transport while working on-site

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Medical Insurance

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minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;
color:#222222">Education :

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Any Degree OR Any
Diploma

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Should have good
communication skill in english

mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;color:#222222"> 

minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;
color:#222222">Work Location :

·        
minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Bangalore

mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;color:#222222"> 

mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;color:#222222">Interested
Person Can apply with updated resume  mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-theme-font:
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