Technical Help Desk Executive - Chennai

  • Telecom & ISP
  • 4 months ago
  • 18.00 k-35.00 k
  • IT / Tech Support
  • Network Support
  • Tech Support

Job Description

color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Job Title :



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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Technical Help Desk Executive (Voice process)



color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Company



-         
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">ACT Fibernet



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color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Roles and Responsibilities
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color:#333333;mso-bidi-language:TA">ACT Fibernet is Hiring for Experienced
Broadband Technical Help Desk Executive (Voice process) in Chennai.



 



color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Purpose of the Role:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA">



 



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">The objective of this role is to deliver exceptional
customer service by focusing on service skills and ensure all required
operational parameters are met and adhered to.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">He/she is closely involved in interacting with customers
on a day to day basis, clarifying and resolving customer complaints and
queries, determining the cause of the problem, providing best resolution.



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padding:0in;mso-bidi-language:TA"> 



color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Role Description:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA">



 



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">To provide customer satisfaction on every call.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">To ensure closure of the ticket within the prescribed
TAT.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">To provide speedy resolution.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Willingness to work in rotational week offs and
rotational Shifts.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">To resolve product or service problems by clarifying the
customer's complaint.



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">To ensure support to all Engineers in field, sharing the
configuration and responsible for internal technical support and external
technical cooperation



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padding:0in;mso-bidi-language:TA"> 



color:#333333;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in;mso-bidi-language:TA">Key Result Area:
mso-bidi-theme-font:minor-latin;color:#333333;mso-bidi-language:TA">



 



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">This role will drive high performance customer service by
ensuring the desired level of productivity, call quality, SME skills,
resolution providing skills are as per the organizations required norms. Will
be responsible for resolution of Technical complaints.



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Requirements:



 



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Education: Graduate or equivalent



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Work Experience: Minimum of 1yr - 6 Years in Broadband /
Telecom Technical voice process (English)



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Age : Below 33



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">6 days work & 1 rotational week off



mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA"> 



mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Job Location :
color:#333333;mso-bidi-language:TA"> Chennai



mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA"> 



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Experience handling Technical calls or in voice process
is mandatory



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Should have relevant experience (Network)



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Strong communication skills



·        
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#333333;
mso-bidi-language:TA">Good interpersonal skills



 



 



#Hirely #TechSupport #Chennai