Support Associate – E-Mail & Chat Support, Bangalo...
- IT Services & Consulting
- 1 year ago
- ₹ 17.00 k-25.00 k
- IT / Tech Support
- Non-Voice Process
Job Description
Job Title
:
Support
Associate – Non Voice Support / Gaming Process
Company :
24-7 Intouch
The Role,
Customer Service Associate - Non-Voice
Process : Gaming Process
As a Customer Service Associate -
Non-Voice, You Will…
●
Provide support and resolve
technical issues via email and other electronic communications
●
Build credibility and trust with
the customer by empathizing with their problem in words, proactively
understanding their needs and responding promptly to resolve their issue..
●
Apply advanced troubleshooting
techniques to provide unique solutions to the customer's individual needs
●
Leverage your experience to
provide feedback to the team on how to improve our services
●
Drive customer communication
during critical events.
As a Customer Service Associate -
Non-Voice, You Have…
●
6 months to 4 years of customer
service experience through phone, email and chat.
●
Fluency in written English
●
Experience in the gaming/tech
support (asset)
●
Excellent oral and/or written
communication skills
●
Customer service experience with
strong customer focus
●
Excellent team player with
experience and passion for gaming
●
Strong multi-tasking skills
●
Strong analytical and
troubleshooting skills
●
The enthusiasm to be a
self-starter who is excited about learning new technologies on a daily basis
Benefits of working as a Customer
Service - Non-Voice:
●
An attractive
compensation package with performance-based incentives
●
Incredible learning
and growth opportunities
●
Outstanding rewards
and recognition program & employee engagement activities
●
Free Food and
Transport while working on-site
●
Medical Insurance
Education :
·
Any Degree OR Any
Diploma
·
Should have good
communication skill in english
Work Location :
·
Bangalore
Interested
Person Can apply with updated resume