Support Associate – E-Mail & Chat Support, Bangalo...

  • IT Services & Consulting
  • 2 months ago
  • 17.00 k-25.00 k
  • IT / Tech Support
  • Non-Voice Process

Job Description

Job Title
:

Support
Associate – Non Voice Support / Gaming Process

Company :

 24-7 Intouch

The Role,
Customer Service Associate - Non-Voice

Process : Gaming Process 

As a Customer Service Associate -
Non-Voice, You Will…

       
Provide support and resolve
technical issues via email and other electronic communications

       
Build credibility and trust with
the customer by empathizing with their problem in words, proactively
understanding their needs and responding promptly to resolve their issue..

       
Apply advanced troubleshooting
techniques to provide unique solutions to the customer's individual needs

       
Leverage your experience to
provide feedback to the team on how to improve our services

       
Drive customer communication
during critical events.

As a Customer Service Associate -
Non-Voice, You Have…

       
6 months to 4 years of customer
service experience through phone, email and chat.

       
Fluency in written English

       
Experience in the gaming/tech
support (asset)

       
Excellent oral and/or written
communication skills

       
Customer service experience with
strong customer focus

       
Excellent team player with
experience and passion for gaming

       
Strong multi-tasking skills

       
Strong analytical and
troubleshooting skills

       
The enthusiasm to be a
self-starter who is excited about learning new technologies on a daily basis

 

Benefits of working as a Customer
Service - Non-Voice:

 

       
An attractive
compensation package with performance-based incentives

       
Incredible learning
and growth opportunities

       
Outstanding rewards
and recognition program & employee engagement activities

       
Free Food and
Transport while working on-site

       
Medical Insurance

 

Education :

 

·        
Any Degree OR Any
Diploma

·        
Should have good
communication skill in english

 

Work Location :

 

·        
Bangalore

 

Interested
Person Can apply with updated resume