Support Associate – E-Mail & Chat Support, Bangalo...

  • IT Services & Consulting
  • 1 year ago
  • 17.00 k-25.00 k
  • IT / Tech Support
  • Non-Voice Process

Job Description

Job Title

Associate – Non Voice Support / Gaming Process

Company :

 24-7 Intouch

The Role,
Customer Service Associate - Non-Voice

Process : Gaming Process 

As a Customer Service Associate -
Non-Voice, You Will…

Provide support and resolve
technical issues via email and other electronic communications

Build credibility and trust with
the customer by empathizing with their problem in words, proactively
understanding their needs and responding promptly to resolve their issue..

Apply advanced troubleshooting
techniques to provide unique solutions to the customer's individual needs

Leverage your experience to
provide feedback to the team on how to improve our services

Drive customer communication
during critical events.

As a Customer Service Associate -
Non-Voice, You Have…

6 months to 4 years of customer
service experience through phone, email and chat.

Fluency in written English

Experience in the gaming/tech
support (asset)

Excellent oral and/or written
communication skills

Customer service experience with
strong customer focus

Excellent team player with
experience and passion for gaming

Strong multi-tasking skills

Strong analytical and
troubleshooting skills

The enthusiasm to be a
self-starter who is excited about learning new technologies on a daily basis


Benefits of working as a Customer
Service - Non-Voice:


An attractive
compensation package with performance-based incentives

Incredible learning
and growth opportunities

Outstanding rewards
and recognition program & employee engagement activities

Free Food and
Transport while working on-site

Medical Insurance


Education :


Any Degree OR Any

Should have good
communication skill in english


Work Location :




Person Can apply with updated resume